Issue with RITM State Not Updating After Catalog Task Closure

[CarolMa6]

Hi, 

I’m investigating a case where, after a catalog task (ctask) is closed, the related request (REQ) is automatically closed, but the associated RITM remains in a "Work in Progress" state even though its stage shows "Completed".

I’m unable to pinpoint which workflow or business rule is responsible for closing only the request and not updating the RITM state accordingly.  Any help with identifying the issue please

Regards 

CarolMa

[Ankur Bawiskar]

@CarolMa6 

is this happening for all RITMs i.e. belonging to other catalog item or only for your catalog item?

Did you check the flow or workflow associated for this catalog item?

Did you check any after update business rule on sc_task?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[CarolMa6]

@Ankur Bawiskar it is happening for a handful of catalog items.  No business rule on sc_task table, sc tasks are manually closed. 

Yes I did check one of the workflows show below,

When the "Closed Complete" state is selected, the flow moves to the END step. However, the END step only updates the stage, not the state of the RITM.

Regards 

CarolMa

[Ankur Bawiskar]

@CarolMa6 

you should set State value also there.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @CarolMa6 ,

add a set values activity in the workflow / or update action in the flow designer whichever your catalog item is following and set the stage and state values

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya