Issue with the Remote File Importer Mechanism

[knopbrent]

Hi Folks I am facing an issue with the Remote file importer functionality. Below is the error I am getting, can someone help me out on this issue please

When I am trying to execute the job I am getting the below error in the ECC Queue. Some kind of Java error

<?xml version="1.0" encoding="UTF-8"?><results error="Caused by error in JavaScript probe 'CSRemoteFileImport' at line 2&#10;&#10; 1: var remoteFileImport = new CSMIDServerRemoteFileImport(); &#10;==&gt; 2: remoteFileImport.getRemoteFileAndUploadToInstance()&#10;" probe_time="890" result_code="900000"><result error="Caused by error in JavaScript probe 'CSRemoteFileImport' at line 2&#10;&#10; 1: var remoteFileImport = new CSMIDServerRemoteFileImport(); &#10;==&gt; 2: remoteFileImport.getRemoteFileAndUploadToInstance()&#10;"><output>Evaluation error: Caused by error in JavaScript probe 'CSRemoteFileImport' at line 2 1: var remoteFileImport = new CSMIDServerRemoteFileImport(); ==&gt; 2: remoteFileImport.getRemoteFileAndUploadToInstance()</output></result><parameters><parameter name="targetImportSet" value="u_import_sccm_midserver_data"/><parameter name="agent" value="mid.server.TestMid-01"/><parameter name="instance" value="https://aontest.service-now.com/"/><parameter name="response_to" value=""/><parameter name="filePath" value="D:\ServiceNow\Test-Mid-01\agent\export\app_store_export\appstore_export_output.csv"/><parameter name="from_sys_id" value=""/><parameter name="source" value=""/><parameter name="priority" value="2"/><parameter name="agent_correlator" value=""/><parameter name="script" value="var remoteFileImport = new CSMIDServerRemoteFileImport(); &#10;remoteFileImport.getRemoteFileAndUploadToInstance()"/><parameter name="processed" value=""/><parameter name="error_string" value=""/><parameter name="sys_id" value="23a03407dbae5700ef617868bf96194f"/><parameter name="sequence" value="163efa25fa60000001"/><parameter name="from_host" value=""/><parameter name="sys_created_on" value="2018-06-11 16:16:26"/><parameter name="name" value="CSRemoteFileImport"/><parameter name="topic" value="JavascriptProbe"/><parameter name="state" value="ready"/><parameter name="queue" value="output"/><parameter name="ecc_queue" value="23a03407dbae5700ef617868bf96194f"/></parameters></results>

I sincerely appreciate your help in advance Regards

[PD1]

Hi knopbrent,

Do you still have this issue? If not please let me know how did you resolve this. I am facing the same issue.

Thanks,

Poornima

[Ankur Bawiskar]

Hi Brent,

You would need to add log statements in the mid server script include and debug. Name of mid server script include is "CSMIDServerRemoteFileImport"

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[PD1]

Hi Ankur,

I did try adding log statements but no log message if printed from CSMIDServerRemoteFileImport. The log messages that are being printed are till CSRemoteFileImport Script Include.

Thanks,

Poornima

[Ankur Bawiskar]

Hi Poornima,

The log statement you add doesn't come in the system logs. They are present in the mid server directory under /agent/logs/agent0.log file

Also you need to use ms.log() in the mid server script include. If you have access to the mid server then you can directly get the file or else you also can grab the log file.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur