Issue with the servicenow- uipath spoke integration: actions not passing inputs

Gaurav Vaze
Kilo Sage

yesterday

Hello experts,

I am working on integration request to integrate with UiPath

I have installed the spoke and connection is done

Now when I am trying to use the action Add Item to Queue, I was getting dynamic input error

after diving deep, I saw the 2 interdependent actions- Get Folders and Get queues were turned off, so I copied them and activated

Yet I had same error for queue name

so instead, I used the toggle script and returned the queue name

Now the main problem is I want to pass the specific content in the form of array.object form, which I managed through script
but when the action is fired, even when the input is going well, I see output as Null

The queue is getting fired at Uipath but yet the specific content is not there

GauravVaze_0-1768581004997.pngGauravVaze_1-1768581111363.png

 



Has anyone previously worked on UiPath integration, and know the workaround then please LMK

any help will be highly appreciated

Thank you!

 

 

Gaurav Vaze

ServiceNow Developer

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Matthew_13
Mega Sage

yesterday

Hi Buddy,

This looks like a payload/serialization issue rather than the queue failing.

UiPath will still create the queue item even if the SpecificContent you send doesn’t match what Orchestrator expects — in that case it just comes through as null, which is exactly what you’re seeing.

What usually fixes it:

  • Send SpecificContent as a simple key/value object (dictionary), not an array and not a JSON string.
    If you’re doing JSON.stringify(), remove that and pass the object directly.

  • Confirm what ServiceNow is actually sending outbound.
    Turn on spoke/execution logging and compare the request body to a working Postman call to UiPath’s “Add Queue Item” API.

  • If the spoke action still won’t map it correctly, the workaround is to skip the spoke for this part and use a direct RESTMessageV2 call so you can control the exact JSON body.

Basically: UiPath expects SpecificContent = key/value JSON, and if it’s sent in the wrong structure, it gets ignored and ends up null.

 

@Gaurav Vaze - Please mark Accepted Solution and Thumbs Up if you find Helpful 🙂

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