Issue with translations in 'Short description' and 'Description' of Incident form.

[Peekaboo1]

When incident is raised through Inbound email action, the translate option in description and short description is not working as expected. It shows "This content is written in your preferred language. No need to translate."

Please help on this if anyone has faced and fixed similar kind of issues. I would truly appreciate the help.

[Bhimashankar H]

Hi,

Could you please share the your prferred language set up in servienow, and from which language the inbound email is creating is incident, and in which language the description and short description are getting populated on incident form?

Thanks,

Bhimashankar

[Peekaboo1]

Hi @Bhimashankar H ,

thanks for your reply.

the preferred language set up in ServiceNow - English

language the inbound email is creating the incident is - dutch

language the description and short description are getting populated on incident form is - Dutch

After clicking on translate option in description and short description, it shows "This content is written in your preferred language. No need to translate."

[GlideFather]

Hi @Peekaboo1,

navigate to incident form, click right mouse button on the field 1) Short Description and later on 2) Description > Configure Label and there you can create new (translated) Labels - never Save it, always create new (Insert!!!)

Or navigate to this table:

https://yourinstance.service-now.com/now/nav/ui/classic/params/target/sys_documentation_list.do 

When it comes to Incident, don't forget it is extending the Task table, so you need to decide whether you want to  do it for Task and all its child tables (REQ, RITM, CHG, PRB, ........) and or just and only for Incidents.

Let me know how did you progress

[Peekaboo1]

Hi @GlideFather .

thanks for your reply.

I need to translate the content inside short description and description, not the labels.

Issue in translation:

the preferred language set up in ServiceNow - English

language the inbound email is creating the incident is - dutch

language the description and short description are getting populated on incident form is - Dutch

After clicking on translate option in description and short description, it shows "This content is written in your preferred language. No need to translate."