Create HR case using flow designer

[Apaul]

If an external user send an email to a designated email address, it will automatically create a HR case. I can do it using infound email action but I need help to do it using FLow Designer. I am not good in flow designer.

[Dr Atul G- LNG · Accepted solution]

Hi @Apaul 

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/administer/flow-designer/task/cre...

[Dr Atul G- LNG · Accepted solution]

Hi @Apaul 

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/administer/flow-designer/task/cre...

[Shraddha Kadam · Accepted solution]

Hello @Apaul ,

1. Create a Flow in the Human Resource Scope.

2. In the Trigger type select "Inbound Email" 

3. Then select the action Create Record.

Note : I have used the Incident table, but you can use the COE table and map the fields.