Issue within email notification from event trigger

[HP8]

Hello team, I am pulling my hair. So I have a business rule set up to fire an event on an email notification. I can see in the event log that the event is being triggered, however it is not sending the email notification for some reason!

Business rule & BR script:

Table: sc_request

When: After , Update

Filter Conditions: If Short Description > is > xxx

AND

If Request State > changes to > Closed Complete

Script:

(function executeRule(current, previous /*null when async*/) {

gs.eventQueue('sn_customerservice.ape_rc_modify',current,current.variable_pool.user_email,gs.getUserName());

gs.info('Eemail recipient' + current.variable_pool.user_email);

})(current, previous);

On the email notification:

Table: sc_task

Triggered by event: sn_customerservice.ape_rc_modify

Event parm 1 contains recipient ticked

[Abhay Kumar1 · Accepted solution]

@HP8 Your Business Rule is set up on the sc_request table.

Your Email Notification is set up on the sc_task table.

The event sn_customerservice.ape_rc_modify is being triggered from the sc_request table, but the notification is expecting it to come from the sc_task table.

Please try after changing above and it should work.

[HP8]

You are quite right! I changed the BR table to sc_task and created a glideRecord to grab the field conditions from the sc_request table instead!