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Issues Establishing Connection with Knowledge Copilot connector - OIDC

ZacharyB3535501
Tera Expert

While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in SN.

 

While setting up the OAuth OIDC Provider Configuration, the record cannot be created, as the OIDC Metadata URL is already in use.  This is already set up as the IdP for SSO access to the instance.  The value in User Claim indicated by the linked KB differs from the current configuration.

 

Hoping for some insight into how others have successfully deployed this connector.

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