So I am encountering a couple of issues.
1. When the HR Case is created on the virtual agent, it is being created in Draft, why is that? How can I fix this?
2. When I click on the record number hyperlink on the case card, it takes me to the esc portal, how can I route this to take me to our other portal instead (hrhelp)
@Sumanth16
I followed that post before I posted this question and I could not get it to work. I replaced everywhere that said "incident" with sn_hr_core_case, replaced category with hr_service and replaced the system property as I created my own, since ITSM uses sp and I did not want to touch that system property. I still could not get it to work, the flow breaks.
Here is an example of an HR record on the portal:
https://clientdev.service-now.com/hrhelp?id=hrm_ticket_page&table=sn_hr_core_case_relations&sys_id=6...
Here is what I tried.
(function execute() {
var hrService= new GlideRecordSecure('sn_hr_core_case');
hrService.get(vaInputs.create_sn_hr_core_case);
var title = {
url: gs.getProperty('glide.servlet.uri') + '/' +
gs.getProperty('sn_hrsd_va.com.snc.hrsd.virtualagent.portal_url') +
'?id=hrm_ticket_page + '&table=sn_hr_core_case + '&sys_id= ' + sn_hr_core_case.sys_id + ',
label: sn_hr_core_case.number
};
var fieldList = ['hr_service', 'assignment_group', 'short_description', 'state'];
var cardRenderer = new global.VaRecordCardRenderer(true);
var fields = cardRenderer.createFields(fieldList, sn_hr_core_case);
var html = cardRenderer.renderCard(title, fields);
return html;
})();
