Issuse with triggering an Action from Flow Designer

[SaiSowmya Sange]

Hi ,

We created a Action "Giorgi Ivanti REST MESSAGE - Send attachment for incident" with Application Scope as Global for one of a client in the respective Domain as our instance is domain separated instance and tried calling this Action from business rule using "sn_fd.FlowAPI.startAction('Giorgi rest message - Send Attachment for Incident', inputs)"

But we are getting error like below:

Root cause of JavaScriptException: com.glide.plan.runners.FlowObjectAPIException
: com.glide.plan.runners.FlowObjectAPIException: The action named: Giorgi rest message - Send Attachment for Incident does not exist within application scope: global:

Please help us fix this issue.

[Hitoshi Ozawa]

Scope is different from Domain. Your instance probably is setup to have domain separation. Try to create an Action in the domain that it would be called from.

[SaiSowmya Sange]

Hi 
The Action is created in the same domain from which its being called.

[Animesh Das2]

Hi @SaiSowmya Sange ,

If you want to call an action from a different scope then 'Accessible from' in the 'Action properties' of that action should be set as 'All application scope'.

Please verify that action property if it is configured.

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Thanks, 

Animesh Das

[SaiSowmya Sange]

Hi,

Still the same issue though we set the Accessible from is All Application Scopes.