Issuse with triggering an Action from Flow Designer

[SaiSowmya Sange]

Hi ,

We created a Action "Giorgi Ivanti REST MESSAGE - Send attachment for incident" with Application Scope as Global for one of a client in the respective Domain as our instance is domain separated instance and tried calling this Action from business rule using "sn_fd.FlowAPI.startAction('Giorgi rest message - Send Attachment for Incident', inputs)"

But we are getting error like below:

Root cause of JavaScriptException: com.glide.plan.runners.FlowObjectAPIException
: com.glide.plan.runners.FlowObjectAPIException: The action named: Giorgi rest message - Send Attachment for Incident does not exist within application scope: global:

Please help us fix this issue.

[Animesh Das2]

Hi @SaiSowmya Sange ,

It looks like in the script you are calling the flow by it's label name, you need to use the db name or internal name of the action.

You would find it from 'sys_hub_action_type_definition' table, by searching the action with it's name and taking out the value of 'internal name' column. (If the 'Internal name' is not in the list layout then add that first).

Then use that internal name of the action to call it in your code using Flow API.

Can you please try this way?

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Thanks, 

Animesh Das

[Animesh Das2 · Accepted solution]

Hi @SaiSowmya Sange ,

Just curious whether the solution/suggestion worked for you.

If this address your question, please mark this response correct by clicking on Accept as Solution and/or Kudos so that the thread can be closed and helpful to the community members.

You may mark this helpful as well if it helps you.

Thanks, 

Animesh Das