ITIL Access

Joshuu · ‎01-16-2024

Hi All,

How to grant access to ITIL users for CMDB child class related list as shown below. From the below screenshot, Admin users are able to see edit and new buttons on related knowledge tab. We also need to grant access to ITIL users.

Please assist.

Thanks & Regards.

Joshuu · ‎01-16-2024

Hi @Dr Atul G- LNG , @Tushar ,

It is working as expected. There is a relationship table between knowledge and cmdb_ci I have added the ITIL role in those ACLs.

View solution in original post

Dr Atul G- LNG · ‎01-16-2024

Hi @Joshuu

You want only ITIL role for this action or to update any field on CMDB.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Joshuu · ‎01-16-2024

Hi @Dr Atul G- LNG ,

Means ITIL users should also be able to see edit and new buttons here. not to update any field on CMDB.

Dr Atul G- LNG · ‎01-16-2024

okay , you want to restrict user only to use this Related List.

https://www.servicenow.com/community/grc-forum/getting-related-lists-in-a-form-to-restrict-access/m-...

Try with ACL on the Related List table.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Joshuu · ‎01-16-2024

HI @Dr Atul G- LNG ,

Sorry I think I didn't answer it properly.

ITIL user should be use edit and new buttons, not restricting. I have also created 3 new table.* ACLs on knowledge table for create, read and write access for ITIL users. But still unable to see those buttons.