ITIL role automatically assign to user , when manager approve the request , please check my code ?

[1dusjhyahnt]

Script :- 

var itil = new GlideRecord('sys_user_has_role');
itil.initialize();
itil.user = current.variables.requested_for; // instead of u_requested_for add the variable name of the catalog request form
itil.role = '282bf1fac6112285017366cb5f867469'; //sys_id og the ITIL role record
itil.insert();

This Script i'm using but it's not working for me 

[chetanb]

Have a look on https://www.servicenow.com/community/developer-forum/adding-roles-to-user/m-p/1643266

[Dr Atul G- LNG]

Hi @1dusjhyahnt 

https://www.servicenow.com/community/developer-forum/how-to-assign-any-role-automatically-depends-on...

[chetanb]

As a best practice you should add user to a group rather than giving the role directly .
var gradduser = new GlideRecord("sys_user_grmember"); // group member
gradduser.initialize();
gradduser.setValue('group','group_sysid');
gradduser.setValue('user' ,'user_sysid');
gradduser.insert();

[Dr Atul G- LNG]

Agree with @chetanb  Dont assign role direct to user, add user in group and assign role.