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‎04-02-2024 10:22 AM
How to disable auto "assigned to" of a particular assignment group?
No business rule was created
No assignment rule was created
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‎04-02-2024 10:28 AM
When is this happening? Is it every time an records is created? Have you checked default value for the field?
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‎04-02-2024 01:42 PM
Yes, every time a record is created and its assign to that particular assignment group.
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‎04-02-2024 10:29 AM
Have you checked to see if there ware any flows or workflows running to do this?
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‎04-02-2024 10:43 AM
Hi @Qunle
It's essential to verify the default field value and any existing flows or workflows that may be responsible for this behavior.
Regards,
Amit
