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Sirithalluri
Tera Contributor

‎11-11-2024 03:23 AM

Which of the following field can determine when an SLA attaches, pauses, completes or resets?
Type
Condition type
When to trigger
Condition

Sirithalluri_0-1731324222000.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Sirithalluri

‎11-11-2024 03:34 AM

Correct its condition type: refer docs here:

 

AGLearnNGrow_0-1731324914234.png

 

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-11-2024 03:27 AM

Hi @Sirithalluri 

4 - conditions 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sirithalluri
Tera Contributor

‎11-11-2024 03:29 AM

so that is not condition type its condition correct?

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Sirithalluri

‎11-11-2024 03:34 AM

Correct its condition type: refer docs here:

 

AGLearnNGrow_0-1731324914234.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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