ITSM

[Qunle]

How to disable auto "assigned to" of a particular assignment group?

No business rule was created

No assignment rule was created

[brianlan25]

When is this happening? Is it every time an records is created? Have you checked default value for the field?

[Qunle]

Yes, every time a record is created and its assign to that particular assignment group.

[DrewW]

Have you checked to see if there ware any flows or workflows running to do this? 

[Amit Pandey]

Hi @Qunle 

It's essential to verify the default field value and any existing flows or workflows that may be responsible for this behavior.

Regards,

Amit