ITSM

Qunle
Tera Contributor

How to disable auto "assigned to" of a particular assignment group?

No business rule was created

No assignment rule was created

5 REPLIES 5

swathisarang98
Giga Sage

Hi @Qunle ,

 

Check if there are any Record producer which is creating the record and if yes check the scripting part where assignment group might be configured or check if there are any integration for that table which might be creating record and setting the assignment group.

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang