ITSM

Sirithalluri · ‎11-11-2024

Which of the following field can determine when an SLA attaches, pauses, completes or resets?
Type
Condition type
When to trigger
Condition

Dr Atul G- LNG · ‎11-11-2024

Correct its condition type: refer docs here:

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎11-11-2024

Hi @Sirithalluri

4 - conditions

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Sirithalluri · ‎11-11-2024

so that is not condition type its condition correct?

Dr Atul G- LNG · ‎11-11-2024

Correct its condition type: refer docs here:

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************