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IVirtual Agent & NLU issue

Suvronil Ghosh
Tera Contributor

I'm getting the below message during Virtual Agent Topic Testing. 

 

"[preview only] Your test phrase triggered a different topic." Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent. How to solve this kindly help me with the solution."

 

How to fix this issue?

1 REPLY 1

Vasantharajan N
Giga Sage
Giga Sage

if you wanted to only test the current topic then make sure you uncheck the include topic discovery options at the top of the VA chat window. 

VasantharajanN_0-1671094031573.png

 

also check the "Analyze test phrase" which tells you the topic that your ask match. In your case the the topic you tried is not mapped to any intent which caused the issue.

VasantharajanN_1-1671094101230.png

 


Thanks & Regards,
Vasanth