Jira Integration Help

[kusumgautam]

Hello ,
I am trying to integrate Jira and ServiceNow using Basic Authentication and for that the length of the token key generated from Jira is very large which is not accepting in the basic auth profile and it generates the error when I changed the length of the password in discovery_credential table to 1000, it is still showing the same error. How to resolve this issue?

[Sainath N · Accepted solution]

@kusumgautam : Below is the official HI article for this issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1269878

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[kusumgautam]

Issue Resolved. Thank you

[Mathieu Lepoutr]

Hi Beginner

Why don't you have a look at Exalate, so you don't have to go that route?

It is a decentralized integration solution, where you can granuarly decide which data will be send over. This means you can integrate both of the platforms and have full control doing so.

[Abhinav2000]

Hi @kusumgautam ,

Over an above this document:  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1269878

Go to tables-> Name= sys_auth_profile_basic and change the password length to 2048. This worked for me.

Please mark it as correct and helpful if this resolves your issue.

Thanks