JIRA integration: Passing Work notes as Comments

[NehaSNOW]

Dear Members,

Requirement: - Sending Work notes as Comment via REST API to JIRA.

Implementation: - I have created the below Business rule which runs on Insert/Update of an Incident and also a REST API.

Issue: - Getting the error JIRA Comments: {"errorMessages":["There was an error parsing JSON. Check that your request body is valid."]} in the System Log. However, the Comment in the JIRA gets created when parameters are passed directly from the Outbound REST API Message.

Release: - Xanadu

Please suggest.

Outbound REST API Message: - https://<confidential>.atlassian.net/rest/api/3/issue/${correlation_id}/comment

Thanks,

Neha

[NehaSNOW]

Yes, this is on Incident table. How to contact you for this issue so that I can show the PDI?

[Ankur Bawiskar]

@NehaSNOW 

if you are doing this in your PDI then you can share the details here by creating a new admin account.

Once done you can disable that admin account

[Ankur Bawiskar]

@NehaSNOW 

any update to this?

If my response helped please mark it correct and close the thread so that it benefits future readers.