JIRA to service Now integration

rahulsahotay · ‎03-17-2017

Hello:

I'm trying to integrate JIRA with Service now and i got the one which helped me a little bit (REST Based ServiceNow / Jira Integration (PoC) | John Andersen )

But while creating a ticket in SNOW it is not creating a corresponding issue in JIRA and I'm seeing below error

A corresponding JIRA Issue has been created:

ID: undefined

Issue Number: undefined

Issue URL: https://jira*****/browse/undefined

Please suggest how to get rid of this error ?

georgimavrodiev · ‎05-01-2017

Good Morning Rahul,

I forgot to mention one really important thing!

My integration between ServiceNow and JIRA through the POC application works only when the incident which I am creating in ServiceNow has the following two elements:
- Category: "Jira Issue";
- Subcategory: "Task";

If the Subcategory is a different one, let's say "Bug" - then the same issue like yours will appear immediately after the submitting of the SNOW incident or in other words: the JIRA platform will be undefined.
But if you specify the Subcategory as "Task" - then the integration works: a corresponding case is being created in JIRA and the new button called "View Jira Record" appears in the case record in ServiceNow:

I am not sure why the integration works only with SNOW incidents opened as tasks. I suppose this has something to do with the fact that the cases in JIRA are tasks.
In his presentation video (the link contained in the above post), Mr. Andersen is creating a SNOW incident which has Subcategory of "Bug". Maybe the fact that I am using a trial Cloud - based JIRA platform is causing the problem. I am not sure.

Anyway, if you create a SNOW incident of Subcategory "Task" - the integration should work fine. You should be able to exchange comments between the two platforms (SNOW & JIRA), to change the state of the incident and moderate its Urgency and Priority.

NOTE: in my integration only comments from ServiceNow can be forwarded to JIRA. If you add an update as a Work note - then it will not get forwarded to the JIRA case record. Only comments.

Best Regards,

Georgi Mavrodiev

IT Consultant

Do IT Wise

You may visit us in our Web Site: www.doitwise.com

View solution in original post

Aayushi1 · ‎09-24-2018

Hi All

AmsOne provide best Solutions for your integrations and data replication needs. Integrate ServiceNow with Jira or technology in Real Time/batch mode, Bi-Directional/Uni Directional.

For more information please visit www.amsoneintegrations.com

Email hello@amsoneintegrations.com

Thanks

Aayushi

Vishal36 · ‎01-09-2019

Hi Rahul,

For hassle free integration between Jira and ServiceNow, you can try an out-of-the-box solution, OIM (Opshub Integration Manager).

You can manage multiple projects and entities within this product to integrate between the systems.

Simple creation of integration between both your systems will keep the fields sync from Jira to ServiceNow.

- We also provide bidirectional integration.

- History is also supported.

- Sync attachments, links, and comments.

- Customized workflows and configurations is also possible.

We are also certified by ServiceNow for Express, other release and listed on store here:

https://store.servicenow.com/sn_appstore_store.do#!/store/application/8e6f0b610f8ce6001f6fc3ace1050ebb

Thanks

Archita · ‎01-28-2019

I understand this question has an accepted answer, but still wanted to contribute here 🙂 If you're not much into coding and tech stuff, then you should try automating such process using simple apps like Automate.io

Can check out this Jira and ServiceNow Integration: Connect JIRA & ServiceNow

So in this case, if someone would like to create records in ServiceNow for every new issue in Jira project, then all you have to do is:

Login to your Automate.io account
Connect your ServiceNow and Jira accounts
Chose the right trigger: "New Record in ServiceNow"
Chose the right action: "New issue in JIRA"
Test run this workflow and you're done 🙂

Brad Collins · ‎08-27-2020

Hi,

We're working with ZigiWave for quite some time now and their integration platform does support this integration. In addition, their consultants did an amazing job with the implementation and further support. I would recommend to reach them out.

Regards,
Brad

Mariia Onyshche · ‎09-14-2020

Hi @rahulsahotay,

And I'm from Exalate. It's quite easy to set up an integration between Jira and ServiceNow using our app. Here is a step-by-step guide. Here is also a video guide. We have already helped Sephora, Volvo, and other companies with a similar use-case.