KB article not moved to retired after valid to date

[Sarabjeet1]

Hi,

knowledge article in system has passed the valid to date but workflow is still showing published. Ideally it should move to Retire but it is not happening. There is no way to check workflow execution for that kb article. Please let me know if anyone knows why is this happening. PFB screenshot for reference.

[Dr Atul G- LNG]

Hi @Sarabjeet1 

Knowledge article validity is the date a knowledge article expires. Articles do not appear in search results after the Valid to date or if the Valid to date is blank

Its expire not Retired. 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/c...

[Sarabjeet1]

Hi Atul,

Thanks for your quick response. could you please let me know if i have to retire it manually  each time as there is no approval attached to this expired article or how will this proceed. 

[Dr Atul G- LNG]

Hi @Sarabjeet1 

You can retire the articles manually by clicking the UI action and if any notification mapped it will trigger or check the knowledge base Retire Workflow.

[Robbie · Accepted solution]

Hi @Sarabjeet1,

Here's a script you can use in a Scheduled Job.

Please mark correct and helpful.

Thanks,

Robbie

var retireKB = new GlideRecord('kb_knowledge');

retireKB.addEncodedQuery("workflow_state=published^retired<javascript&colon;gs.daysAgoStart(0)"); //change 0 to the number of days ago

retireKB.query();

while(retireKB.next()) {

retireKB.workflow_state ='retired';

retireKB.active=false;

retireKB.update();

retireKB.log('Knowledge article retired' +retireKB.number);

}