kb_knowledge read ACLs explanation

[divyavashishtha]

can anybody explain me what below 2 OOB read acls on kb_knowledge are doing

unable to understand the functionalities of these 2 read acls written on kb_knowledge.

Thanks in advance

[dravvyramlochun]

Hello Divya,

Maybe you can understand the kb_knowledge ACLs from the below KB Article:

ServiceNow KB: Understanding User Criteria and ACLs in Knowledge v3 (KB0550924)

In the condition field it is just checking if its a new record and/or a valid record also its valid for users with public , internal and external roles.

Thanks,

Dravvy

Please Hit like, Helpful or Correct depending on the impact of the response

[Alikutty A]

Hi Divya,

The first ACL provides read access based on your knowledge base user criteria (Who can read) and also Who can contribute for new records.

The second ACL is a public ACL which allows any users outside SN to view the article (even if they don't have the access and can be viewed by unauthenticated users ), The public role should be tagged to the article and this feature is available on Knowledge v2 version.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response