How to make the field Read only on Incident in self service view

[robinpaul]

Hi All,

How to make the field (u_short_description) Read only on Incident form in self service view for all the Users ,except the users belongs to

CAB Approval Assignment Group and Database Assignment Group.

i.e., The   short description field should be editable for the users belongs to   Assignment Groups(CAB Approval and Database)

Any help would be appreciated .Thanks in advance.

[nayanawadhiya1]

Hey Robin,

Write a onLoad Client Script using this script -

if(gs.getUser().isMemberOf('Group_name') || gs.getUser().isMemberOf('Group_name'))

{

g_form.setReadOnly('field_name',true);

}

else

{

g_form.setReadOnly('field_name',true);

}

NOTE -

For view SPECIFIC, unchecked the Global field and write the VIEW name on VIEW FIELD.

[damodarreddyp]

Hi Robin,

In UI Policy, 'When to Apply' section uncheck 'global', then you can select a view for which the UI Policy to be applied.

You can write the relevent conditions to your UI policy to apply and this will be specific to self service view.

[dravvyramlochun]

Hello Robin,

This might have been answered in HERE: make incident fields readonly

Thanks,

Dravvy

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[Alikutty A]

Hi Robin,

You can use a UI policy for this requirement, Make sure you select view as self service and add your group condition. Once you create a UI policy, Setup a read ui policy action on the short description field

Thanks

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