KB Link is to showing in the incident notification

[Puneet4418]

Hi,

When a KB article is attached to an incident the additional comments is updated with KB article content and notification is picking up the entire code tag instead of link.

How can I fix this issue? I want KB article link in the notification.

[Dr Atul G- LNG]

Hi @Puneet4418 

Could you please provide some screenshot.

[Puneet4418]

Hi @Dr Atul G- LNG , here is the screenshot.

[Dr Atul G- LNG]

I think it is OOTB way toi appear in Incident.

[Pushpanjali]

@Puneet4418 

use link.query() and link.next() in your mail script.

template.print("<a href=\'" + instanceName + "nav_to.do?uri=kb_knowledge.do?sys_id=" + link.sys_id + "\'>" + link.number + "</a>");

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards

Pushpanjali