KB portal link does not work within MS Teams Integration

[Rajini2]

I am configuring Servicenow for Microsoft Teams Integration. I embedded our custom portal(SP) into the Teams using property "sn_now_teams.portal.suffix" and created a HTTP Response Header. This part works fine.

But, I have another KB portal, linked within my custom portal (SP). This KB portal link is not working in MS Teams. I click this link, it takes me blank page.  Is there any configuration for KB portal link to work?

[Dipen Wadhwana]

Hi @Rajini2,

Check this i hope it works for you: https://community.servicenow.com/community?id=community_question&sys_id=71cdf71f1b0949540ccc85176e4b...

Steps to resolve:

1. Navigate to the System Properties table (type "sys_properties.list" in navigator)
2. Search for and open the "sn_va_teams.view_non_video_msft_task_module" record in the Name column.
3. Set the system property value to "False".

Following these steps should resolve your issue.

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers!

Thanks,

Dipen

[Rajini2]

Yes I do have this property with value "false". But, it doesn't work.

[Rajini2]

HI Support suggested me to create another HTTP Response Header and set the following, then it worked. But, the KB portal is not embedding within my UI (missing the top navigation).

Applies to -> All Pages
Name -> Content-Security-Policy
Value -> frame-ancestors 'self' https://teams.microsoft.com