KB Search on homepage showing the knowledge articles as a "Form" in Default view

Sri56
Tera Contributor

‎12-14-2023 03:51 AM

Hello Team,

 

we have an issue where when we search a knowledge article on kb homepage.

the knowledge articles are showing but in default view as a form.

Please find the attachment:

Sri56_1-1702554475979.png

we need to show in generic kb_article_view as below:

Sri56_2-1702554641404.png

please help me to show in correct view.

 

Thanks!

Sri

 

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-14-2023 03:56 AM

Hi @Sri56 

 

It is expected behaviour and by design only.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Sri56
Tera Contributor
In response to Dr Atul G- LNG

‎12-14-2023 05:00 AM

Hi Atul,

 

Can't we customize?

Please help!

Let me know if any article on same?

 

so we can share to our customers.

 

Thanks!

Sri

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Sri56

‎12-14-2023 05:10 AM

Hi @Sri56 

Yes , it is a good customization and not recommended as you are changing the behaviour of system, instead of this educate the users and use the way it built.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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