KB Search on homepage showing the knowledge articles as a "Form" in Default view

[Sri56]

Hello Team,

we have an issue where when we search a knowledge article on kb homepage.

the knowledge articles are showing but in default view as a form.

Please find the attachment:

we need to show in generic kb_article_view as below:

please help me to show in correct view.

Thanks!

Sri

[Dr Atul G- LNG]

Hi @Sri56 

It is expected behaviour and by design only.

[Sri56]

Hi Atul,

Can't we customize?

Please help!

Let me know if any article on same?

so we can share to our customers.

Thanks!

Sri

[Dr Atul G- LNG]

Hi @Sri56 

Yes , it is a good customization and not recommended as you are changing the behaviour of system, instead of this educate the users and use the way it built.