The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Keyword Search Issue - Text_Index is stuck??

Go to solution
Elizabeth26
Tera Contributor

‎01-17-2024 01:54 PM

Several keyword searches are not working as expected.

 

I found this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745157 which describes our issue.

 

I tried restarting the text index events process but I can see 19,350 text_index under events from today. I tried cache.do as well. 

 

How can I get these stuck text index's to resume?

0 Helpfuls
  • 769 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-18-2024 02:40 AM

Hi @Elizabeth26 

 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694751

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

1 REPLY 1

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-18-2024 02:40 AM

Hi @Elizabeth26 

 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694751

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************