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Knowledge article bulk import

dvelloriy
Kilo Sage

Hello Community

I am trying to perform a bulk knowledge article import in ServiceNow. For this i shared the knowledge import template with the stakeholders. they provided the data in below format. Everything else looks good except attachment link. 

 

Attachment link points to a sharepoint location here where a pdf document is stored. I need to attach this pdf to the new related article which will be created during import. Is there a way to achieve this? I dont want to manually store all the pdf's from the sharepoint locally on my desktop and then attach them manually as we have 100's of articles.

 

ActiveArticle typeAuthorAttachment linkConfiguration itemCategory(kb_category)Knowledge baseLanguageShort descriptionArticle bodyTopicContent Type
TRUEHTMLJohn LarrySharepoint link with pdfCoupaPurchasePurchase and ExpenseEnglishAccessing Coupa GuideAccessing Coupa Guide features step-by-step instructions for gaining first-time access to Coupa GeneralUser Guide
TRUEHTMLJohn Larrysharepoint link with pdfCoupaPurchasePurchase and ExpenseEnglishApprovals - Add Approvers, Watchers, and Approval EscalationLearn to escalate and delegate approval authority, and add watchers and approvers to a requisitionGeneralVideo

Please advise.

1 REPLY 1

dvelloriy
Kilo Sage

Any advise here please?