Knowledge article Checkout access to ITIL User
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08-01-2023 02:37 AM
Requirement :
If an article is in a Published state, it should be editable by all ITIL users and not just members of the Ownership Group set on the Published article.
Thanks 🙂
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08-01-2023 03:05 AM
Hello @Aruna Sree Yela,
Please refer to below article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863489
please mark my answer correct and helpful if it helps you
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08-01-2023 04:23 AM
Hi @Aruna Sree Yela,
please verify with user criteria in 'can contribute' related list, if no criteria is there then you need to create new with role added 'itil', assinged in 'can contribute' related list for requested KB.
Thanks
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08-01-2023 05:37 AM
Thank you @Nilesh Pol1 , @ritu_saluja for your quick responses
I found the solution in one of the community posts, but I need a minor change. I posted my query in the below link. If you have answer, please guide me.
Thanks
