Knowledge Article created 3 days later after incident marked as resolved

[LJ_23]

I am trying to generate a trigger which creates a knowledge article 3 days after an incident has been resolved please see above script. After including the script within the business rule I created an Incident to check if the knowledge article would be generated. After waiting 3 days I checked the knowledge articles and the Knowledge article has not been created. Is there a reason why? Am I missing something within this script? Would I need to create a scheduled job?

Please advise thanks

[Runjay Patel · Accepted solution]

Hi @LJ_23 ,

I would suggest you to either write a schedule job with daily run to create KA or Async business rule to do so.

In Async business rule user current.sleep(add 3 days) after ticket resolution.

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