Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Knowledge article creation

Mehar Naaz
Tera Contributor

I have a requirement -

In Related links of a record, a link 'Recovery Steps' this should navigate to Knowledge Article “Recovery Steps”.

Anyone have any idea about this approach do let me know . Thanks in Advance. 

2 REPLIES 2

Peter Bodelier
Giga Sage

Hi @Mehar Naaz,

 

Where exactly are you stuck?

 

Create a UI action, and link to the URL you need.

 

Simple example for script:

function redirectToKnowledgeArticle() {
  var articleId = "12345"; // Replace this with the ID of the knowledge article you want to navigate to
  var url = "/kb_knowledge.do?sys_id=" + articleId;
  action.setRedirectURL(url);
}

 


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Dr Atul G- LNG
Tera Patron

Hi @Mehar Naaz 

 

code is already provided by @Peter Bodelier  and good to go. But if this UI action not exits then it will be like a customization. Have a try as below:

 

LearnNGrowAtul_0-1702039532790.png

 

 

Hyper link and it can be do able view dictionary level. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************