Knowledge Article Expiry notification
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08-20-2024 05:11 AM
Hello,
The requirement is to send a notification to ownership group members (if present) , else to knowledge managers. First reminder will be sent 30 days before expiry, second reminder will be sent 15 days before, 3rd email at 7 days, and last email at 1 day. i have written a schedule job but it is not running as expected. Kindly help me through it. I have attached the screen shots.
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08-20-2024 06:01 AM
I would move away from the job because of all the necessary scripting and calculating. If you create a flow with wait conditions, you can send the email, wait, check if the date is still the same, send email, wait, etc.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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