Knowledge Article Language Translation Request

[cbsden]

I am trying to do a language translation from English to German from the Knowledge Articles list view.

I check the desired article and then click the Request Translations button, select German as the requested language and click Submit.

I get a message stating the request was skipped.

Does anyone have experience with this?

[cbsden]

I was able to get the Knowledge Translation Task created, and now when I go into the task and click on Translate it doesn't populate with anything.

[cbsden]

I have the Knowledge Translation Task created now for the article. But when I click on Translate I don't see anything in the next window to Create Draft Article.

[fknell]

I enabled translation management on my PDI, according to the docs. After requesting a translation a LRITM and a corresponding LFTASK are created, the translation screen looks like this.

Please verify, if you did all required steps:

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/activate-translation-mgt....

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/conf-lf-settings-manual-t... 

It looks like you didn't set up localization settings for the knowledge artifact.

[cbsden]

Yep, I went through that as well. Still no luck. Frustrating.

[fknell]

Can you share the localization settings you created for the Knowledge Articles artifact?

Does it work if you configure the translation in a PDI?