Knowledge article link in Dashboard.

[MohammedYaseen]

Is it possible to give knowledge article link in Dashboard?

Customer want to give dashboard view for users for the list of articles. However don't want to view the article record(Which is viewed by Author and not end user) when clicking on article number   and want to view only the knowledge article page.(End user view)

[Roshnee Dash]

1. Create a Report or Widget:
• Use a Report (e.g., type: List) or a Performance Analytics Widget to list Knowledge Articles.
• Filter by Published articles and the relevant Knowledge Base.
2. Customize the Link Behavior:
   • By default, clicking on the article number in a list report opens the record in the backend view.
   • To override this, you can:
     • /kb_view.do?sys_kb_id=<sys_id>
     • (or) /kb_view.do?sysparm_article=<article_number>
3. Use a GlideRecord Script (Optional):
   • If you're using a custom widget or script, you can generate the correct URLs dynamically:

var articleURL = '/kb_view.do?sys_kb_id=' + article.sys_id;

• Add to Dashboard:
  • Add the report or widget to a Dashboard or Service Portal Page.
  • Ensure the dashboard is shared with the appropriate user roles.

[Roshnee Dash]

Hi @MohammedYaseen 
If you found my response helpful, please mark it as correct and close the thread so others can benefit from it too.