Knowledge Article not searching on SelfService page and on Incident page

akchauhan
Tera Contributor

yesterday

Dear Team,

On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar . I am able to see 600 approved published KB articles but when I am searching anything then it is not working. Same functionality is working fine I'm dev and test instance. Please assist . I am zurich release and no upgrade has been done till now. Also Notable to search incident on Knowledge Selservice page as well.

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2 REPLIES 2

Bert_c1
Kilo Patron

yesterday

Well, seems you missed promoting what was done in DEV and TEST.

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akchauhan
Tera Contributor

yesterday

Dear Kilo, Many thanks for your support. Finally able to solve the issue. Due to Indexing, it was not searchable. After Regenerate the Indexing, issue stand sorted.

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