Knowledge article publish email notification triggering twice
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‎05-14-2024 05:33 AM
Hello,
When article is published Email notification is triggered twice to the to Knowledge Base Owner with subject "Reg: A new article KB00XXXXX has been published in XXXXXX- Knowledge Base". it is only happening in uat ony not in dev and test instances even No configuration is done to OOB notification.
Notification : KM Subscription: Article published.
Could anyone help how to resolve it?
1 REPLY 1
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‎05-28-2024 07:48 AM
Hi,
I'm facing the same problem. As far as I understood the script action "Activity Fanout Manager for KM" triggers the event twice.
Happy about any hints...
Thx!