Add a field to the change schedule display
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05-28-2024 03:46 AM
Our customers would like the change schedule to display the service as well as Number, CI & Duration.
I cannot find a way to achieve this.
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05-28-2024 03:54 AM
Hi @johnrob18
There is no way, actually it is something core code and where we cant make changes.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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05-28-2024 04:15 AM
WOW - surely this a basic function of a forward schedule of change to show changes against services - is there another way to do this ? I suppose a custom report would do the job
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05-28-2024 04:20 AM
Agree on this, it must be basic. In report you can try, and share feedback.
But report will be calendar type and i again doubt we can add more fields on calendar report or not.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-28-2024 04:21 AM
Hi,
The change schedule definition columns are written in the OOB UI page - 'change_soc'. But modifying this is not a best practice.