Knowledge article should retire after the approval.

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Abishek1998
Tera Expert

‎06-12-2026 09:25 AM

Hi Currently, 

In Knowledge articles whenever the user clicks on Retire, the article is going to pending retirement But my requirement is I don't want the article to go to pending retirement unless the Ownership members approve.

Abishek1998_0-1781281518864.png

 

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Tanushree Maiti
Tera Patron
In response to Abishek1998

‎06-12-2026 08:53 PM

Hi @Abishek1998 

 

Option 1: Either create this Workflow as I can see in Zurich PDI it is not available

TanushreeMaiti_0-1781322670592.png

 

 

OR 

 

OPtion 2: Create a BR with notification to Ownership group Approver:

 

Refer: Knowledge OOB Approval Retire workflow 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Yousaf
Giga Sage

‎06-12-2026 10:09 AM

Hi @Abishek1998 
1. Open knowlegde article's Knowledge base's record.
2. You will have one of the fields populated (Retire Workflow OR Retire Flow) 
3. Check the name of the flow and find it is workflow or flow designer flow 
4. Copy it and make changes you want.
5. Reference that new copied flow in knowledge base record. 

Make sure to check what other retire workflow there is and if just changing the workflow in retire workflow will fulfil your requirement.

Let me know if you need additional information.


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