Knowledge Article View Count

NIRANJAN S2
Tera Contributor

The View Count on the Knowledge Article is getting reset to zero after we republish(when the knowledge manager/approver) approves it. Is there a way to stop it from resetting and show the static count.

2 REPLIES 2

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

I checked for me it does not reset can you show the process you are following? Is there any customization?

Soham Saha
Tera Contributor

Hello,

 

If it is getting reset, then perhaps creating a custom field to keep track of lifetime views would be appropriate. That field could be updated each time the article is checked out with the current views.