Knowledge Article View Count
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‎06-09-2023 07:27 AM
The View Count on the Knowledge Article is getting reset to zero after we republish(when the knowledge manager/approver) approves it. Is there a way to stop it from resetting and show the static count.
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‎06-09-2023 07:51 AM
Hello,
I checked for me it does not reset can you show the process you are following? Is there any customization?
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‎06-09-2023 08:59 AM
Hello,
If it is getting reset, then perhaps creating a custom field to keep track of lifetime views would be appropriate. That field could be updated each time the article is checked out with the current views.