Knowledge article won't publish

Linda_G
Kilo Sage

‎10-20-2022 06:11 AM

We recently upgraded to Rome and created a new Knowledge template, when using the new knowledge template and clicking publish, (the knowledge base is set to go to approval after publish is selected) the article stays in draft. Any suggestions as to what may be happening here?  I'm an admin in the system.

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Anil Lande
Kilo Patron

‎10-20-2022 06:20 AM

Hi,

Can you please share screenshots?

what is issue and what are the configurations?

 

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Thanks
Anil Lande
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GodOfWar
Mega Guru

‎10-20-2022 07:46 AM

One possible reason for that is the workflow. You can't publish if you can't follow the process of the workflow.

 

Mark Helpful if this helps.

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