Knowledge Articles are not displaying on Language change

[Uma13]

Hi All,

Actually we have knowledge articles which are in English but when we change the language settings of the logged in user to German/Spanish etc the Knowledge articles does not show up under the respective categories.

I want those knowledge articles to be available and display in English even after the Language change.

What should be done in that case any idea anyone?

Thanks,

Uma

[Aman Kumar S]

Select the languages you want enabled at a knowledge base level. Users can then create articles only for selected languages.

Before you begin

Role required: knowledge_admin or admin

Procedure

1. Navigate to Knowledge > Administration > Knowledge Bases.
2. Select an existing knowledge base.

Click the lock icon to unlock the Languages field in the Knowledge base form.

Note: You may need to configure the knowledge base form to include the Languages field. Click the form context menu icon () and navigate to Configure > Form layout. Use slushbucket to add the Languages field.

Ref Article:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/enable-language-for-knowledge-base.html

[Aman Kumar S]

One more:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/knowledge-management/concept/c_I18NKMInternational.html