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01-08-2024 07:26 AM
Hi!
Thank you for helping me look into this.
Issue: I made a playbook and configured it to appear in my custom Workspace using UIB, but the knowledge article activities I configured aren't opening when I click on the "View Article" UI action.
Take a look at the screenshot below:
I've tried every configuration possible on Process Automation Designer, but nothing seems to work. Does anyone know where else I should go from here? Again, thanks for the hand!
Solved! Go to Solution.
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07-14-2025 07:33 AM
Hello JamieNow,
I was able to utilize the IFrame Activity by duplicating it and calling it Custom Iframe and display a knowledge article in it. It seems to be a quick workaround that will at least show the knowledge article and I added the Mark Complete action on the activity. It would be much better to have an OOB activity that doesn't display all the functionality visible on a KB Article, but just the information in the Knowledge Article, but at least I was able to continue with the playbook.

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04-09-2025 08:59 AM
Nothing yet. I've moved on with another implementation. This looks like it's a gap in ServiceNow's design.
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06-16-2025 11:16 AM
Hi, this reply is long after your original post, but I am having a similar issue with using the Show Knowledge Article Activity in Playbook activities. It is displaying the Knowledge Article from a Definition form, where as I want it to display the user view of a Knowledge Article. According to the information about that activity, it talks about being used from an Agent perspective, but I really need it to show the page kb_view.do and not the definition page of the Knowledge Article. Anyone reading this have any resolution that I can use to show a page from an Activity inside of Playbooks? Maybe I can create a custom activity to show the kb_view.do page using it's sys_id, but don't know how to begin doing this? Any help for this out there?

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06-23-2025 06:16 AM
I think ServiceNow slept on this one. In other words, it's not something that's possible.
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07-14-2025 07:33 AM
Hello JamieNow,
I was able to utilize the IFrame Activity by duplicating it and calling it Custom Iframe and display a knowledge article in it. It seems to be a quick workaround that will at least show the knowledge article and I added the Mark Complete action on the activity. It would be much better to have an OOB activity that doesn't display all the functionality visible on a KB Article, but just the information in the Knowledge Article, but at least I was able to continue with the playbook.

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a month ago
I wish they had thought this through though. Creative circumvention!