Knowledge Articles not visible for Non - Admin users in Portal

[Kristina2]

Hello Experts 

As an admin, when i login through to the service portal I am able to view the default knowledge base, its categories and the articles within it.

But when i impersonate another user with no role i am not able to view the knowledge page at all.

Everything else seems to be working fine on the service portal. Also, I did make sure that, my knowledge page is checked as 'public'.

 ITIL are getting a 404 error

Has anyone faced a similar problem before? I have spent a fair amount of time troubleshooting this and with no luck.

Any help would be appreciated.

Thanks in advance,

[SanjivMeher]

Can you confirm, there is no user criteria -> can Read on your knowledge base?

Also are you using a Global Knowledge base or Scoped Knowledge base?

[Kristina2]

Hi Sanjiv , 

We only have these user criteria , 

And We have Read ACL's too . 

Global Knowledge Base

[SanjivMeher]

If you are adding role, then end user wont be able to see. Only ITIL users will be able to view the article

[Kristina2]

Sanjiv 

Articles are avaiilable for Admins , not available for Non admins