Knowledge artilce Notifications

[SomashekarB]

Hi ,

I have requirement to trigger the notification to author based on below requirement 

1) when Article is schedule for publish 

OR

2) when Article in published

Dear ${Author Name} ,

Knowledge Article: ${number} has been approved for publication. Please review the Approver's comments.

Your article will automatically be published on ${Schedule for publish date}

OR

Your article is now published: ${LINK of the Article}

Short description: ${short_description}

Article body: ${text}

Thank you.

If the article is scheduled for publish, then should show 1st message
Your article will automatically be published on ${Schedule for publish date}

Else it will show the 2nd message

Is it possible to implement?

Thanks

[Ankur Bawiskar]

@SomashekarB 

comments

1) when Article is schedule for publish -> what will be the trigger for this

OR

2) when Article in published -> Can be configured with trigger as KB is published

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SomashekarB]

1) when Article is schedule for publish -> what will be the trigger for this

Trigger when state changes "Schedule for Publish"

2) when Article in published -> Can be configured with trigger as KB is published

Yes

[Ankur Bawiskar · Accepted solution]

@SomashekarB 

then where are you stuck.

you know the trigger, you know the email body

2 ways

1) have a flow which runs on Record update and condition

State Changes to Publish OR Schedule for Publish

Then use Send Email action and use the IF logic to include proper content based on state

If state changed to Publish then use particular content

If state changed to other State then use other content

OR

2) configure 2 different notifications with correct condition and content

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SomashekarB]

thought of having only 1 notification and put specific message