Knowledge Author does not see User Criteria in Can Read

[Julia Baus]

We have setup a knowledge base in scope Human Resource: Core and have also setup a group of knowledge authors which we provide access via Can Contribute. These knowledge authors have the role sn_hr_core.basic as well as knowledge.

They are able to create an article for the knowledge base, but when they try to select a user criteria in Can Read it shows them the "x rows removed by security constraints" which indicates some ACL blocks access.

I checked the read ACLs on user_criteria and knowledge role should be sufficient.

I checked the access by having them access the user criteria table directly and there they can see user criteria in global scope, but access to user criteria in Human Resource: Core is blocked as well.

Any ideas why this happens?

[Julia Baus · Accepted solution]

Solved it already myself: it's the scope. The ACL for knowledge role is in global scope and thus does not allow access to user criteria in Human Resource:Core. A simple read ACL for sn_hr_core.kb_writer in Human Resource:Core solved it

[GlideFather]

Good job! You should reward yourself by accepting your own solution and to close the topic for future references :))