Knowledge Base Categories return no results despite having multiple published KA's inside them
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07-03-2025 04:53 AM
Hi there,
despite having multiple Knowledge Articles published under different categories, we are now getting no results when clicking on any of them since the Yokohama upgrade.
I have Admin access in this environment, so it's not due to lacking access
Could it be an ACL? Anyone else facing a similar issue? Any guidance would be appreciated
Thanks!
Kev
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07-03-2025 05:14 AM
@kevinbruneau and I believe it is associated with the knowledge base and the portal as well?
what about the user criteria?
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07-03-2025 05:28 AM
Hi Kamil,
correct
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07-04-2025 07:38 AM
Also, it's the same behavior for all users.