Hey @Mr-Pontus ,
The way I'd likely go about this is to:
- Create an Event in the Registry that we can call and use to trigger a notification.
- Create a Notification that is sent when this Event is triggered.
- Create a Scheduled Job that looks at the kb_feedback table for any records created in the last week (you can even look at getting rid of duplicates in cases where the article received numerous comments). This will give us the articles that have been updated and then we can dot-walk to the Author of the article and pass that into the Event as a parameter which in turn is used as the sender in the notification:
- You can then update the Notification content and, if needed, create a Notification Email Script to retrieve data from the records etc.
Hope the above makes sense and provides some ideas to move this forward for you.
Thanks,
PW
