knowledge base is not showing on the portal

[Community Alums]

Hi 

I have added the one new knowledge base to the portal on  "knowledge base" related  list but when we open the portal the knowledge is not showing.

Do I need configure any other thing  to show that knowledge on the portal?

[Mark Manders · Accepted solution]

Do you have any knowledge in there? 

If so: what are the user criteria on the knowledge base and/or the articles. If there is nothing to show, you will also not see the knowledge base.

[Mark Manders · Accepted solution]

Do you have any knowledge in there? 

If so: what are the user criteria on the knowledge base and/or the articles. If there is nothing to show, you will also not see the knowledge base.

[Robbie · Accepted solution]

Hi @Community Alums,

Have you confirmed the Knowledge Base has at least one active, published article, and just in case you've performwed a cache.do after adding the Knowledge Base.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie